Privacy Requests

Your Data Rights

Depending on your location, you may have rights under applicable data protection laws (including the GDPR for EU/EEA residents and India's data protection laws). These include:

• Right to access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct any inaccurate or incomplete data.
• Right to erasure — request that we delete your personal data where there is no compelling reason for continued processing.
• Right to restrict processing — ask us to limit the way we use your data in certain circumstances.
• Right to data portability — receive your data in a structured, commonly used, machine-readable format and transmit it to another controller.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to object — object to processing based on legitimate interests or for direct marketing purposes.

How to Submit a Request

To exercise any of these rights, please email us at info@phensaengineering.com with the subject line “Privacy Request”. Include the following information:

• Your full name
• The email address associated with your enquiry
• A description of your request
• Any reference numbers from previous correspondence

We may need to verify your identity before processing your request.

Response Timeline

We aim to respond to all privacy requests within 30 days of receipt. If a request is complex or we receive a high volume of requests, we may need up to an additional 30 days and will inform you of any such extension.

We will respond to the email address from which the request was sent unless you specify otherwise.

Scope of Requests

Requests relate to personal information submitted through our website forms (name, email, phone, company, service interest & project details). We process this data via Zoho CRM.

Deletion requests will result in removal from our CRM system, subject to any legal retention obligations.

We do not maintain user accounts on our website, so requests relate specifically to enquiry and lead data.

Further Information

For more details on how we handle personal data, please see our Privacy Policy. For questions about cookies, see our Cookie Policy.